eCommerce is more than just online purchasing. Custom services, real-time support, relevant and unique digital experiences, but on top of that, data protection and eCommerce security. These are the indispensable particularities that today’s online customers demand.
In addition, retailers need to gain the edge in front of their competition and retain their customer loyalty. To do that, they have to constantly develop new methods to reduce instances like cart abandonment or revenue loss. But keeping pace with all these industry requirements and new implementations has its downfalls as well. The amount of online data, accounts or passwords on the eCommerce platforms are the first “eye-catchers” for hackers. Therefore, data protection and safety is paramount. This means that eCommerce businesses have quite a great deal of concerns to manage:
- tending to their online shoppers’ needs
- developing new technologies and functionalities
- staying up-to-date with the most common but disregarded trends that expose them to cybersecurity incidents
- protecting the amount of digital information they hold about their users
- implementing the latest security measures
It is no wonder that a well-established eCommerce security strategy is crucial to retailers’ success. Specifically, Adobe Commerce (Magento) is one of those platforms that was designed with eCommerce safety at its core. In the following lines you will discover the most vital Adobe security built-in tools and best practices that make it easy to keep your store secure.
Why Adobe Commerce is a security-first platform
One of the most widely known eCommerce platforms, Magento, has established itself as a major player in the sector, a top-tier platform for eCommerce web stores. Magento powers Adobe Commerce whose frequent updates and built-in security features aim to reduce security incidents and attacks.
Basic protection is not enough anymore. Keep your online stores safe with the platform's ingrained security features.
Adobe Commerce doesn’t use security as an add-on. Instead, it has safety measures integrated straight into it, thus minimizing malware attacks, data leaks or thefts quickly. To grant the best performance for its customers and to keep them protected, Magento implements regular updates and security patches in its code to prevent any possible vulnerabilities.
Adobe’s built-in security features for your online platform
Adobe’s architecture model is cloud-based. This enables smooth integrations with all the essential systems in your tech stack, while data is safely transferred. Adobe permanently tests and checks any vulnerabilities in the back-end infrastructure. It also deploys multi-level security patches, while managing firewall configurations and incident responses.
You can use features like security scanning and receive information about security concerns, malware, and unauthorized access. With Adobe Commerce, the security defenses for your online business are always up-to-date against new and emerging threats.
In addition, Adobe Commerce is PCI-certified as a level 1 Solution Provider. A PCI certification ensures the security of the cardholders' card data through a set of requirements and the PCI compliance regulations or PCI DSS (Payment Card Industry Data Security Standards). The advantage here is that if you are using Magento’s solution, you have access to the PCI Attestation of Compliance. This can support your own PCI certification process.
Commerce Data Flow and Data Storage
- Encrypted Content Delivery Networks (CDNs): Adobe relies on content delivery networks (CDNs) like Fastly. A CDN is a geographically distributed network of proxy servers and their data centers. In case of cyber attacks, it basically isolates direct access to the origin server. A CDN also processes the outbound communications and then re-encrypts them.
- Amazon Elastic Block Store (EBS): Adobe Commerce uses EBS - a scalable block-storage service designed by Amazon Web Services (AWS), used for storing persistent data. This means that the data volumes and sensitive credentials are encrypted within all EBS.
Website security and backups
- HTTPS: Magento’s teams make sure that checkout and account pages are always secured with HTTPS. Moreover, they encourage that all the pages on any site should be secured with HTTPS.
- The Fastly cloud-based web application firewall (WAF): This type of WAF analyzes traffic and discovers suspicious patterns. This tool protects customers from a variety of cyber incidents, ranging from injection attacks, malicious inputs, cross site scripting, data exfiltration, to HTTP protocol violations. The WAF rules are updated once new vulnerabilities or threats are identified. As soon as this happens, Adobe Commerce patches the security issues before any other software patches.
- Production servers and backups: Magento uses its production servers and backups to store all cloud activities from Linux, application servers and database logs. A Git repository records every source code changes. Also, Adobe Commerce Cloud’s user interface enables deployment history, while it logs any support access and it records all the necessary support sessions.
Regular evaluation of the cloud apps
- Penetration tests: The main cloud application of Adobe Commerce is consistently subject to penetration tests. However, in case of customized applications, the merchant takes responsibility for their own penetration testing.
- Payment gateway: In the commerce environment, users transfer their credit card information to the payment gateway. Adobe Commerce enables safe integrations with the payment gateway. It protects the credit card data when the consumer sends this sensitive information from their browser directly to the payment gateway.
Adobe Commerce’s shared responsibility model
Adobe Commerce relies on a shared responsibility model. Mutual trust and responsibilities are crucial aspects that need to be established within any partnership that focuses on solving security incidents. As Adobe emphasizes the importance of data privacy and safety, here are the main responsibilities both you and Adobe should be in charge of.
- The safety of the configurations and coding of the eCommerce platform
- Applying Adobe’s patches as soon as they are available
- The implementation of security monitoring best practices (e.g. penetration testing, vulnerability scans, compliance with security standards)
- The management and monitoring of all access to customer information (e.g. login credentials to access customer assets and web properties, the system, the cloud accounts, any related accounts that could compromise the application)
- Server-level patching
- Operational services to deliver Adobe Commerce
- Operational and performance monitoring
- Incident response
- Technical support
- The customer infrastructure to be in accordance with SLA
- Server firewall configurations and perimeter firewall configurations
- Maintaining PCI certification as a merchant service provider for the Adobe infrastructure
A comprehensive checklist of security recommendation
Any eCommerce director or representative must follow Magento’s security best practices in order to have a fully secured online store. Only then, Magento’s efforts to secure your web and their work to establish a shared trust will be really beneficial. Here are the key recommendations that can keep your eComm platform safe from cyber attacks.
Always implement the most recent app updates and security patches
You should run the latest version of Adobe Commerce, its solution components available and the security patches. This is the first and most effective line of protection against potential compromises.
Use the Adobe Commerce Security Scan service
Monitor your Commerce sites and check all the security risks with the Adobe Commerce Security Scan. This also enables you to receive patch updates and security notifications. Through Adobe’s service, you can have an overview of the real-time security status of your business. You can schedule these security scans to run either on demand, daily or weekly. Furthermore, the results of security tests will be sent to you together with all the recommended actions to correct the issues.
Create a thorough plan for disaster recovery
Develop a disaster recovery strategy before a cyber incident can occur. This plan can help you better control the damage and get your business back on track quicklier. However, in the event of an attack, Adobe will provide you with your backup files, upon your request.
Act right away if a security compromise occurs
First and foremost you need to understand the scope of the attack and how the site was actually compromised. For this, you can review your server log files and file changes. After removing the unnecessary files, make sure you reinstall all required files from a clean source (e.g. your own version control system or the original distribution files from Adobe). Lastly, reset all credentials, the database, file access, payment and shipping integrations, web services and Admin login. Pay attention to also reset the integration, API keys and the accounts prone to system attacks.
Have trust in a fruitful partnership
In the eCommerce environment, security against cyber attacks is a vital aspect you should consider for your business to thrive. Yet, Magento helps you have control over your customers’ data and respond rapidly to any possible incidents.
Though maintaining safety can sometimes prove to be challenging, with the right partner, you can benefit from highly efficient services, advanced data-sharing capabilities and end-to-end personalized multichannel shopping experiences. Zitec is an Adobe Solutions Bronze Partner, leveraging Adobe Commerce expertise to enhance the capabilities of your eCommerce website, by using state-of-the-art features for the digital consumer.
Through our Adobe Commerce partnership, you can have access to rich features, unlimited customization and seamless third-party integrations. Talk with us about security in eCommerce and meet your consumers’ demands, while growing your online business.